On their own
- Read and sort the queue
- Draft answers from your docs
- Flag urgent tickets
- Build a reply bank
Customer support and success
Routine replies drafted. Urgent tickets brought to you.
Your support team drafts answers from your help docs, flags cases that need judgment and builds a reply bank from recurring questions. You review what goes out.
Free and open source. macOS, Windows and Ubuntu.
Support queue
Go through the support inbox every morning at 7. Draft answers from our help docs, flag anything angry or urgent, and send nothing.
Your Chief of Staff put a team on it
- Support
- Ops
- Copy
Support queue, 7:00
- 38 new tickets overnight
- 29 answers drafted from your help docs
- 3 angry or urgent, moved to the top
- 6 repeat questions added to the reply bank
Needs your answer
Review the three urgent tickets first?
An example of the job. Your team works on your own work.
What it looks like in Murage.
A real screenshot from a demo workspace.
Demo workspace. The tickets were pasted into the chat and no email was connected, so nothing could be sent.
Taken on Murage 0.1.59.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Support
Sorts the queue and drafts answers from your help docs
Ops
Spots repeat questions and builds reusable replies
Copy
Keeps every reply in your brand voice
How it runs.
- Step 1Give it your docsAdd your help center, policies and past good replies to a project.
- Step 2It reads the queueYour shared inbox through connected apps, on a morning routine.
- Step 3Drafts and flagsRoutine questions get a drafted answer. Angry, urgent or unusual ones go to the top with a note.
- Step 4You approveRead, edit, approve. The repeat questions become a reply bank for next time.
What the team does, and what waits for you.
Waits for you
- Sending any reply (new bots start in Ask mode, which asks first on Claude Code and Codex)
- Refunds or anything that moves money
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
- Support StackPrepare ticket triage, onboarding guidance, retention follow-ups, and reusable responses in your brand voice.3 bots
- Reply DeskSort the queue, prepare replies in your voice, and flag promising sales conversations for follow-up.4 bots
- Student Support DeskGroup requests, draft helpful responses and reusable replies, and prepare support documentation and escalation priorities.4 bots
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
- Churn preventionReview signs of account risk and prepare follow-up drafts.
- Membership ManagerGuide to membership program management including tier design, benefits, onboarding, engagement strategies, renewal campaigns, communications and events.
- Operating rhythmIf they ask for a tool stack first, push back: rhythm before tools.
- Discovery callIf the deck comes first, push back: discovery before pitch.
What you need.
What it takes to run this job. The Murage app is free; your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Your support inbox (Gmail or Outlook) through Flux Router credits or your own connected-apps key. Helpdesks only if they are in the connected-apps catalog; you can always paste an export
- Murage open on your computer at run time. A run up to 12 hours late still happens
Rather have it set up for you?
We build your first support queue team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about support queue.
Will customers get AI replies without me seeing them?
Not by default. New bots start in Ask mode and ask before each send. House Rules also tell bots to say they are an AI when sincerely asked.
Does it work with Zendesk or Intercom?
Only if your helpdesk is in the connected-apps catalog. Check the list in the app, or paste exports in.
Support queue: hand it to a team tonight.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for