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MURAGE

An AI Chief of Staff and a team that does the work. Free and open source, from Ferrox Labs.

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© 2026 Ferrox Labs. Murage is open source under AGPL-3.0.
Business strategy skills

Process Mapping

Produces a SIPOC process map with suppliers, inputs, process steps, outputs, and customers for a defined business process.

Download Murage

Free and open source. macOS, Windows and Ubuntu.

Try it

Add the skill to a bot, then ask your Chief of Staff:

“Use the Process Mapping skill on this: [describe the job, or paste your notes].”

What it covers

  • Process Map: Customer Order Fulfillment

Skill Guard: clean

Scanned and clear. A bot can use it as soon as you add it.

Subject
Business strategy
Level
intermediate
License
Apache-2.0
planninganalysistemplatestrategy

How to use it.

  1. 1

    Download Murage

    Free for Mac, Windows and Ubuntu.

  2. 2

    Add the skill

    Open Settings → Skills and switch on Process Mapping for any bot. Or ask your Chief of Staff to pick skills for a job.

  3. 3

    Give it a job

    The bot reads the skill when the job calls for it, and works the way it lays out.

Teams that use this skill.

  • Customer Success OrgReview account health, identify customers needing attention, and prepare renewal priorities and support follow-ups.
  • Back-Office CrewTurn operational issues into a prioritized daily action list with financial context and clear follow-ups.
  • Reply DeskSort the queue, prepare replies in your voice, and flag promising sales conversations for follow-up.
  • Review EnginePrepare response drafts and review-request messages, then turn recurring feedback into a prioritized improvement digest.
  • Student Support DeskGroup requests, draft helpful responses and reusable replies, and prepare support documentation and escalation priorities.
  • Support StackPrepare ticket triage, onboarding guidance, retention follow-ups, and reusable responses in your brand voice.

Each of these library teams gives its bots this skill. Import one free and look inside first.

Put this skill to work.

  • Decision memoStress-test the big decision before it costs you.
  • Validate an ideaDraft a test of who might pay, before you build it.
  • Skill GuardEvery skill is scanned before a bot can use it.

Questions.

What is the Process Mapping skill?+

Produces a SIPOC process map with suppliers, inputs, process steps, outputs, and customers for a defined business process.

How much does it cost?+

Nothing. It ships with Murage, which is free and open source. Your bots run on the AI plan you already have.

Can I change it?+

Yes. Open it in Settings → Skills to read, edit or duplicate it. Skill Guard scans it again after every edit.

More business strategy skills.

  • Agile CoachAgile methodology expert providing guidance on Scrum ceremonies, Kanban principles, sprint planning, backlog refinement and velocity tracking.
  • Airbnb HostExpert guidance for short-term rental hosting covering listing optimization, dynamic pricing, guest communication, cleaning protocols and review management.
  • Cleaning BusinessComplete guide to starting and growing a cleaning business covering service pricing, supplies and equipment, scheduling systems, hiring and training.
  • Consulting PracticeComplete guide to building and running an independent consulting practice including niche positioning, proposal and SOW creation and rate setting.
  • Customer Service ArchitectComplete customer service system design covering support channel strategy, response template libraries, escalation frameworks and service level agreements.
  • Dropshipping GuideComplete guide to building a dropshipping business covering product research methodology, supplier vetting processes, store setup and advertising strategy.

All business strategy skills

Give your first job to Murage.

Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.

Free · Download Murage

No account needed · Runs on the AI plan you already pay for