On their own
- Read account data
- Score risk and expansion
- Write the move for each account
- Draft check-ins and QBR outlines
Customer support and success
Review renewal risks before the next call.
Every Monday a success team reads your accounts, stays quiet about the healthy ones, and tells you which three need you this week, why, and what to say.
Free and open source. macOS, Windows and Ubuntu.
Renewal watch
Every Monday at 8, review the accounts renewing in the next 90 days. Tell me only the ones that need me, why, and draft a check-in for each. Send nothing.
Your Chief of Staff put a team on it
- Analyst
- Support
- Sales
- Ops
Renewals, next 90 days
- 27 accounts renewing
- 24 look healthy: nothing to do
- 3 need you: usage down on two, a champion left the third
- A check-in drafted for each of the 3
Waiting for your approval
Send the check-in to Parkside Studio?
An example of the job. Your team works on your own work.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Analyst
Reads usage, tickets and billing, and spots accounts that changed
Support
Checks open problems and how they were handled
Sales
Spots expansion as well as risk
Ops
Writes the move for each account and drafts the check-in
How it runs.
- Step 1Bring the signalsYour CRM or a sheet through connected apps, or this week’s usage and billing exports.
- Step 2Say what risk looks likeUsage dropping, a champion leaving, tickets piling up. It keeps these as the rules.
- Step 3Only the ones that need youEach flagged account gets the reason, the evidence, and the move to make.
- Step 4You reach outEdit the drafted check-ins and send the ones you want.
What the team does, and what waits for you.
Waits for you
- Emailing any customer
- Changing CRM records
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
- Customer Success OrgReview account health, identify customers needing attention, and prepare renewal priorities and support follow-ups.4 bots
- Support StackPrepare ticket triage, onboarding guidance, retention follow-ups, and reusable responses in your brand voice.3 bots
- Pricing TribunalChallenge discount pressure, churn risk, and perceived value, then get a revised offer with the trade-offs explained.4 bots
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
- Churn preventionReview signs of account risk and prepare follow-up drafts.
- Membership ManagerGuide to membership program management including tier design, benefits, onboarding, engagement strategies, renewal campaigns, communications and events.
- Discovery callIf the deck comes first, push back: discovery before pitch.
- Objection handlingAnswer the objections buyers raise, such as price, timing or a boss's sign-off, by working out what each one says about the deal.
What you need.
What it takes to run this job. The Murage app is free; your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Your CRM or Google Sheets through Flux Router credits or your own connected-apps key, or exports pasted into the project
- Murage open on your computer at run time. A run up to 12 hours late still happens
Rather have it set up for you?
We build your first renewal watch team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about renewal watch.
Is this a customer success platform?
No. It is a team that reads the data you already have and drafts the work. It keeps no health scores of its own beyond what you ask it to track.
Can it build the QBR deck?
It drafts the outline, the story and the numbers for each slide. You build or polish the deck.
Renewal watch: hand it to a team tonight.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for