Try it
Add the skill to a bot, then ask your Chief of Staff:
“Use the Churn prevention skill on this: [describe the job, or paste your notes].”
Churn is rarely a surprise. By cancel-email time, the customer's been signaling for weeks, login drop, ticket shape change, champion left, feature taper, expansion ignored. The save call after the cancel is the worst time to intervene. Read leading signals while the relationship has weight.
What it covers
- What churn prevention is for
- The signal set: leading, not lagging
- The save-call playbook
- The expansion-conversation trigger