On their own
- Draft every reply
- Group and rank complaints
- Draft review-request messages
Customer support and success
A drafted reply to every review, and a ranked fix list.
A review team drafts a reply to every review, good and bad, in your voice. Then it groups the complaints into a short list of fixes, ranked by how often they come up.
Free and open source. macOS, Windows and Ubuntu.
Review replies
Here are this month’s reviews. Draft a reply to each in my voice, then tell me the three complaints that come up most and what to fix first. Post nothing.
Your Chief of Staff put a team on it
- Support
- Copy
- Analyst
- Quality Gate
This month’s reviews
- 41 reviews, a reply drafted for each
- Top complaint: slow delivery, 9 mentions
- Next: damaged packaging, 6 mentions
- Then: sizing, 4 mentions
Waiting for your approval
Post the replies to the five-star reviews first?
An example of the job. Your team works on your own work.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Support
Drafts a reply to every review
Copy
Keeps the tone warm, short and yours
Analyst
Groups complaints and ranks them by how often they appear
Quality Gate
Checks that no reply promises what you can’t deliver
How it runs.
- Step 1Bring the reviewsPaste them, export them, or connect the platform if it’s in the connected-apps catalog.
- Step 2A reply for eachThanks for the good ones. Ownership and a next step for the bad ones.
- Step 3The fix listRepeat complaints, grouped and ranked, with example quotes.
- Step 4You postReplies are public, so every one waits for you.
What the team does, and what waits for you.
Waits for you
- Posting any public reply
- Messaging any customer
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
- Churn preventionReview signs of account risk and prepare follow-up drafts.
- Membership ManagerGuide to membership program management including tier design, benefits, onboarding, engagement strategies, renewal campaigns, communications and events.
- Marketing Funnel DiagnosisMarketing funnel assessment evaluating conversion rates, drop-off points and channel effectiveness.
- SaaS Metrics AnalystSaaS business metrics analysis covering MRR, ARR, churn rates, customer lifetime value, cohort analysis, unit economics, and dashboard design.
What you need.
What it takes to run this job. The Murage app is free; your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Reviews pasted or exported. Connected platforms need Flux Router credits or your own connected-apps key
Rather have it set up for you?
We build your first review replies team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about review replies.
Will it reply publicly for me?
No. A public post stops and asks, even on Full access. Only the No limits setting turns that off. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about: shell commands and file edits.
Can it help me get more reviews?
Yes. The Local SEO & Reviews Desk drafts review-request messages and a simple process for asking.
Review replies: hand it to a team tonight.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for