Terms of service

These terms are an agreement between you and Ferrox Labs, LLC, a Florida limited liability company, 1000 Brickell Ave, Suite 715, Miami, Florida 33131, USA (“Ferrox Labs”, “we”, “us”). They cover your use of the murage.ai website and the Murage online services we provide, including your Murage Cloud account and any other Murage account once those open. Flux Router is governed separately by its own terms, including its dispute-resolution and liability provisions (see Third-party services below).

The Murage desktop app itself is open-source software. Your right to use, copy, change and share it comes from its open-source license, described in the next section, and these terms do not take any of those rights away.

By using the website or our online services, you agree to these terms. If you use Murage for an organization, you agree on its behalf and confirm you are allowed to. If you do not agree, do not use the website or create an account.

Acceptance. You accept these terms by ticking the box when you first open the Murage app, or by submitting your order on the Murage Cloud payment page. The arbitration agreement in these terms begins only when you first do one of those. Visiting the website, or starting a checkout you don’t finish, does not start it.

Murage is for adults 18 and over. By using the website or our online services, you confirm that you are at least 18.

How we handle personal data is explained in our privacy policy.

The Murage desktop app for macOS, Windows and Linux is free and open source. From version 0.1.59 it is licensed under the GNU Affero General Public License v3.0 or any later version (AGPL-3.0-or-later). The full license text and notices for included third-party components are in the source repository. Releases before 0.1.59 were published under the Apache License 2.0.

The license governs your use of the app’s code. In short, you may run, study, change and share it, and if you share a changed version, or let people use a changed version over a network, you must make your source code available under the same license. Read the license itself for the exact terms.

As the license says, the app is provided “as is”, without warranty of any kind, to the extent the law allows. Nothing in these terms adds a warranty for the app.

Official installers are published on GitHub, each with a SHA-256 checksum on our download page. Builds from other sources are not made or checked by us.

You do not need an account to download or use the desktop app. Setting up secure phone access does create a small account on accounts.murage.ai with your email address, described in the privacy policy. Murage Cloud customers have an account on murage.ai. Other Murage accounts on the website are not open yet. When you have an account with us:

• Murage is for adults 18 and over. You must be at least 18 years old and give accurate details.
• Keep your sign-in details secure and tell us if you think someone else has used your account. You are responsible for what happens under it.
• One person per account. Do not share it or sell it.
• You can stop using your account at any time, and ask us to delete it.

Do not use the website, your account or our online services (or point Murage bots at other people) to:

• break the law or help someone else break it
• send spam, run deceptive or fraudulent schemes, or impersonate a person or organization
• harass, threaten or harm anyone, or collect people’s personal data without a lawful basis
• infringe anyone’s intellectual property, privacy or other rights
• get into systems, accounts or data you are not authorized to access, or test the security of our services without permission (see our security policy for responsible disclosure)
• overload, disrupt or reverse-engineer our website or online services, or scrape them in bulk, except where the law allows it
• create malware, or skills and team packages designed to mislead or harm the people who install them
• break the terms or usage policies of the AI providers and other services you connect

We may suspend or close an account that breaks these rules. This does not affect your rights under the app’s open-source license.

Murage lets you build and run teams of AI bots that can read, write, search, use connected apps and, if you allow it, use a browser or your computer. They run on your computer, on the AI engines and accounts you choose, and act using the access you give them.

You are responsible for what your bots do, for the access you give them, and for every action you approve or allow them to take without asking. That includes emails and messages they send, posts they publish, payments they make, files they change or delete, and anything they do in connected apps or on websites. Check their work before it goes out, especially anything that matters.

House Rules and bot instructions guide behavior but are not guarantees. A bot can misunderstand, and content it reads (an email, a web page, a file, or a skill someone else wrote) can try to steer it. Only give bots the access they need.

Agent actions

In short: when your bot acts with your accounts, tools and approvals, it is you acting.

Actions your bots take using your accounts, your connected tools and the approvals you give are your actions. Other people and services may treat them as yours, and may attribute them to you. You are responsible for reviewing output before you use or send it, and for everything you approve, allow or leave switched on. You hold Ferrox Labs harmless for those actions as set out in the Indemnity section.

Each bot has a permission level that decides what it may do without asking you. You set it, per bot, and can change it at any time. New bots start in Ask mode. A specialist that a Chief of Staff in Auto creates starts in Auto, like its Chief.

The stop line

In Ask, Auto and Full access, Murage stops and asks you before a bot pays for something, deletes something outside its own folder, messages someone new, or posts publicly. This is an automated check on the actions a bot tries to take. It is a backstop, not a sandbox, and it can miss things. For example, a reply to someone the bot has already written to is not “new” and does not stop in Auto or Full access.

If you switch a bot to No limits, you remove the stop line for your own chats with that bot. It can then pay, delete, message and post without asking. Only use No limits for bots, accounts and tasks where you accept that risk. A run started by a webhook still asks, whatever level a bot has. A run started by one of your routines is judged at that routine's own level.

Approving an action, choosing Always allow, or raising a bot’s permission level is your decision, and you are responsible for the result.

Murage bots are powered by AI models that can be wrong, out of date, incomplete or biased, and can state things confidently that are not true. Research, summaries, drafts, numbers, code and advice from your bots are a starting point, not a final answer.

Do not rely on AI output as legal, financial, medical, tax or other professional advice. Check anything important before you act on it or send it to anyone.

You are responsible for reviewing AI output and for what you do with it. See “Agent actions” above.

Murage works with services we do not run, including AI providers (such as Anthropic, OpenAI, xAI and others) and their tools like Claude Code and Codex; the apps you connect; Box by ascii.dev; ElevenLabs; Telegram, Slack, Discord and WhatsApp; Tailscale; and GitHub. When you connect one:

• your use of it is governed by that provider’s own terms and privacy policy, and you are responsible for following them;
• any fees are between you and that provider, including Box plans and model usage on your own keys;
• we are not responsible for their availability, what they do with data you send them, or changes they make.

Flux Router

Flux Router is an optional, credit-billed service from Ferrox Labs for AI models, connected apps, voice, images and web search. It is ours, not a third party’s. Murage works without it: your own provider keys or connected-apps key work instead. Its prices are published on fluxrouter.ai. Your use of Flux Router itself, including credits, billing, renewals and refunds, is governed by the Flux Router terms of service. The models, search, voice and app services that Flux Router passes your requests to are third-party services, and the points above apply to them.

Skills, team packages and MCP servers made by other people are also third-party content. Skill Guard checks skills for known risky patterns, but it cannot guarantee a skill is harmless. Review what you install.

What you create with Murage is yours. We do not claim ownership of your bots, conversations, files or the output your bots produce, and most of it never reaches us. Your rights in AI-generated output may also depend on the terms of the AI provider you used and on the law where you are.

If you send us something (a message, feedback, or a contribution to the open-source project), you let us use it to answer you and to improve Murage. Code contributions are covered by the project’s contributing guidelines.

The app’s code is open source, but the Murage and Ferrox Labs names, logos and brand, and the website’s own text, design and images, are ours and are not covered by the software license. You may refer to Murage by name, and link to us, but do not use our brand in a way that suggests we made, endorse or support something we did not. Forks and modified versions should use a different name and logo. The license lets anyone run the software for other people, but a hosted service must have its own name and logo. Don’t call it Murage or Murage Cloud, or present it as ours.

Other product names mentioned on the site, such as Claude Code, Codex or Hermes, belong to their owners. Mentioning them does not mean they endorse Murage.

Murage Cloud, a hosted version of Murage, has its own Murage Cloud terms, covering plans, billing, refunds, cancelling, your data and the acceptable use policy. You see and accept them before you pay. Any other paid service we offer will have its own terms too.

In short: we give you the services as they are. We do not promise they will always be up, and we do not promise AI output is right.

TO THE FULLEST EXTENT THE LAW ALLOWS, THE WEBSITE, YOUR ACCOUNT AND OUR ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE DO NOT PROMISE THAT THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, OR THAT ANY UPTIME WILL BE MET. WE DO NOT PROMISE THAT AI OUTPUT IS ACCURATE, COMPLETE OR FIT FOR ANY PURPOSE. We also do not promise that information on the website is complete or current.

Some places do not allow certain warranties to be excluded. If you are a consumer, you keep any rights the law gives you that cannot be waived, including if you habitually live in the EU, EEA, UK or Switzerland.

In short: we are not responsible for indirect losses. If we are responsible for something, the most we pay is what you paid us in the last 12 months, or US$100 if that is more.

TO THE FULLEST EXTENT THE LAW ALLOWS, FERROX LABS AND ITS PEOPLE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, arising from these terms, the website, your account, our online services, the Murage app, the actions of your bots, AI output, or third-party services, even if we were told they were possible.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS OR OUR SERVICES IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR US$100. Murage Cloud has its own cap, set out in the Murage Cloud terms, which applies to Cloud instead of this one.

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud. If you are a consumer who habitually lives in the EU, EEA, UK or Switzerland, this section applies to you only to the extent your local law allows.

In short: you are responsible for what you and your bots do. If someone else makes a claim against us because of it, you cover it.

You will defend, indemnify and hold harmless Ferrox Labs, its affiliates, and their officers, members, employees and agents from and against any third-party claim, and any resulting loss, liability, damage, cost or expense (including reasonable legal fees), that arises out of or relates to:

• your use of the services or the Murage app;
• your content;
• the actions of your bots or agents;
• your AI accounts and other third-party accounts;
• your breach of these terms; or
• your breach of any law or of anyone else’s rights.

This does not cover losses to the extent they were caused by Ferrox Labs’ own fraud, gross negligence or willful misconduct.

If you are a consumer, this section covers only reasonable, foreseeable third-party losses and legal costs directly caused by your unlawful conduct, your breach of these terms, or your negligent or intentional misuse. It does not make you fund our defence in advance, and it does not cover losses caused by our negligence or our breach of contract. We will tell you promptly about a claim and take reasonable steps to limit the loss. If you habitually live in the EU, EEA, UK or Switzerland, this section also applies to you only to the extent your local law allows, and your mandatory consumer protections stay in force.

You can stop using the website and delete your account at any time. We may suspend or end your access to the website, your account or our online services if you break these terms, if the law requires it, or if we stop offering a service, giving notice where we reasonably can. The sections that by their nature should continue (such as responsibility for your bots, disclaimers and limits of liability) continue after these terms end. Your rights under the app’s open-source license are governed by that license.

PLEASE READ THIS SECTION. IT AFFECTS HOW DISPUTES ARE RESOLVED.

In short: if we have a problem, talk to us first. If we cannot fix it in 60 days, it goes to a private arbitrator, one person at a time. It does not go to a jury or a class action. You can opt out within 30 days of the day you first accept these terms (see Acceptance). If you are a consumer who lives in the EU, EEA, UK or Switzerland, this does not apply to you, and you can use your local courts.

1. Talk to us first

Before either of us starts a formal case, the one with the problem sends a written notice describing it and what they want. Send yours to privacy@murage.ai or by post to Ferrox Labs, LLC, a Florida limited liability company, 1000 Brickell Ave, Suite 715, Miami, Florida 33131, USA. We will send ours to the email on your account. We each then have 60 days to try to settle it in good faith. This does not stop you from complaining to a regulator.

2. Binding individual arbitration

If the dispute is not settled within 60 days, you and Ferrox Labs agree to resolve every dispute, claim or controversy arising out of or relating to these terms, the Murage app, the website, or our services (a “Dispute”) by final and binding arbitration, not in court. This includes Disputes about whether this section can be enforced. The Federal Arbitration Act governs this section. The arbitration is administered by NAM (National Arbitration and Mediation) under its rules and consumer fee schedule in effect when the claim is filed, which are available at namadr.com. Ferrox Labs pays the fees those rules put on the business. The time limit for a claim is paused during the 60-day period above. The arbitrator applies Florida law and can award the same relief a court could, but only to you individually. A hearing, if there is one, can be held by video or phone, or in the county where you live.

3. What stays in court

• Either of us may bring an individual claim in small-claims court if it qualifies.
• Either of us may go to court to stop infringement or misuse of intellectual property, or to ask for an injunction or other urgent relief to protect that property.
• Anything that is not arbitrated, and any court action to enforce an arbitration award, goes to the state and federal courts located in the State of Florida. You and we agree to their jurisdiction.

4. No class actions and no jury

YOU AND FERROX LABS EACH GIVE UP THE RIGHT TO A JURY TRIAL AND THE RIGHT TO TAKE PART IN A CLASS ACTION, CLASS ARBITRATION OR REPRESENTATIVE ACTION. Claims may be brought only in your own name, and the arbitrator may not combine claims or preside over any class or representative proceeding. If a court finds this waiver cannot be enforced for a particular claim, that claim goes to court and not to class arbitration, and the rest of this section still applies to the other claims.

5. Many similar claims at once

If many similar claims are filed against us by the same lawyer or by lawyers who work together, NAM’s Mass Filing rules apply. NAM decides whether claims count as a mass filing, and runs them under those rules and its fee schedule. Ferrox Labs pays the fees that the schedule puts on the business. We do not change how or when NAM charges fees. A court can enforce this paragraph.

6. Opting out

The 30-day opt-out period starts on the day you first accept these terms as described in Acceptance, not on an earlier visit or use. You can opt out of arbitration and the class and jury waivers within those 30 days. To do it, email privacy@murage.ai with your name, a contact email and a clear statement that you opt out. Include your account email if you have an account; you do not need one. Opting out does not change any other part of these terms.

7. Governing law and survival

These terms are governed by the laws of the State of Florida and the United States, without regard to conflict-of-laws rules. This section continues to apply after these terms end or you stop using the services.

8. If you live in the EU, EEA, UK or Switzerland

If you are a consumer who habitually lives in the European Union, the European Economic Area, the United Kingdom or Switzerland, the arbitration, class-action and jury waivers in this section do not apply to you. You may bring a claim in the courts of the country where you live. The mandatory consumer protections of your country stay in force. The limitation of liability and indemnity sections apply to you only to the extent your local law allows.

We may update these terms as Murage changes. We will change the effective date at the top, and for significant changes we will give reasonable notice on the site or by email before they take effect. If you keep using the website after that, the new terms apply to the website. Where a change needs your fresh acceptance, such as a change to the arbitration section, we ask you to tick the box again and the change applies to you only after you do. An automatic renewal is not an acceptance. We keep your earlier acceptances and opt-outs.

• These terms, together with the privacy policy and cookie policy, are the whole agreement between us about the website and your account.
• If any part is found unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer these terms without our consent. We may transfer them as part of a reorganization, merger or sale.
• We are not responsible for delays or failures caused by events outside our reasonable control.

Ferrox Labs, LLC, a Florida limited liability company, 1000 Brickell Ave, Suite 715, Miami, Florida 33131, USA

Or use the contact form. We read and answer every message.

Legal notices: by email to privacy@murage.ai or by post to the address above. Either one is enough.