On their own
- Read and sort new mail
- Draft replies
- Flag buyers and urgent threads
- Keep notes on who prefers what
Customer support and success
Open your inbox to drafts, not a pile.
A Reply Desk team reads everything that came in, sorts it, and drafts replies in your voice. With Gmail or Outlook connected, the drafts wait in your mail’s drafts folder; from an export, they are saved as a file in Murage. You decide what goes out.
Free and open source. macOS, Windows and Ubuntu.
Inbox triage
Go through my inbox before I get in. Draft replies in my voice. Send nothing.
Your Chief of Staff put a team on it
- Support
- Copy
- Sales
Inbox, 7:40 AM
- 12 new since last night
- 4 receipts set aside
- 8 replies drafted in your voice
- 2 need a fact from you before they can go
Needs your answer
Two drafts need facts from you: the prior contract terms and the per-seat price.
An example of the job. Your team works on your own work.
What it looks like in Murage.
A real screenshot from a demo workspace. The inbox came in as an export file, so the team drafted replies to a folder and could not send anything.
Demo workspace. Your Chief of Staff starts as Ember; you can rename it.
Taken on Murage 0.1.59.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Support
Sorts the queue and answers routine questions from your docs
Copy
Drafts replies in your voice, using its notes on each person
Sales
Spots buyers hiding in the queue and moves them to the top
How it runs.
- Step 1Brief it onceTell your Chief of Staff what a good morning looks like: what to ignore, what to draft, what to flag.
- Step 2The team sortsReceipts and newsletters are set aside. Routine questions get drafted answers. Anything unusual is flagged.
- Step 3Drafts, in your voiceCopy drafts replies from your past emails and keeps notes on who prefers what.
- Step 4You decideRead the drafts, edit any of them, and approve the ones that should go.
What the team does, and what waits for you.
Waits for you
- Sending any reply (on Ask, where every bot starts)
- Deleting or archiving mail
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
- Churn preventionReview signs of account risk and prepare follow-up drafts.
- Membership ManagerGuide to membership program management including tier design, benefits, onboarding, engagement strategies, renewal campaigns, communications and events.
- Discovery callIf the deck comes first, push back: discovery before pitch.
- Objection handlingAnswer the objections buyers raise, such as price, timing or a boss's sign-off, by working out what each one says about the deal.
What you need.
What it takes to run this job. The Murage app is free; your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Gmail or Outlook connected through Flux Router credits, or your own connected-apps key
- Murage open on your computer while the team works
Rather have it set up for you?
We build your first inbox triage team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about inbox triage.
Will it send emails on its own?
Not unless you let it. New bots start in Ask mode and ask before sending. On Full access, a message to someone new stops and asks, unless you have allowed it for that task. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about: shell commands and file edits.
Does it learn how I write?
Yes. It keeps notes on your tone and on each contact, and you can open and edit that memory.
Which email providers work?
Gmail and Outlook through connected apps. Connected apps use Flux Router credits or your own connected-apps key.
Inbox triage: hand it to a team tonight.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for