Try it
Add the skill to a bot, then ask your Chief of Staff:
“Use the Customer Service Architect skill on this: [describe the job, or paste your notes].”
SELF-SERVICE (knowledge base, FAQ): Best for: Common questions, how-to guides, troubleshooting Response time: Immediate Pros: Scales infinitely, available 24/7, reduces ticket volume Cons: Requires creation and maintenance, cannot handle unique issues Goal: 30-50% of support inquiries resolved through self-service.
What it covers
- Support Channel Strategy
- Response Template Library
- Escalation Framework
- Customer Satisfaction Metrics
- Team Training