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What it is
Complete guide to building a dropshipping business covering product research methodology, supplier vetting processes, store setup, advertising strategy, margin calculations, customer service operations, returns handling, and scaling techniques.
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SKILL.md
569 lines · 2,984 words
Use this skill when:
The user wants to start a dropshipping business and needs product research or supplier vetting guidance
The user needs help with store setup, advertising strategy, or margin calculations for dropshipping
The user wants guidance on customer service operations, returns handling, or scaling a dropshipping operation
Complete guide to building a dropshipping business covering product research methodology, supplier vetting processes, store setup, advertising strategy, margin calculations, customer service operations, returns handling, and scaling techniques.
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Step 1
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“Create a bot that uses the Dropshipping Guide skill, and show me the plan first.”
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What it teaches a bot, what it covers, and the whole file to read.
What it covers
When to Use
Process
Questions to Ask First
Product Research
Supplier Vetting
Store Setup
Advertising Strategy
Margin Calculation
Customer Service
Returns Handling
Scaling
Common Mistakes to Avoid
Output Format
Example
Edge Cases
The user is evaluating dropshipping as a business model and wants to understand the economics
Do NOT use this skill when:
The user is building an e-commerce store with their own inventory (use ecommerce-advisor instead)
The user wants to sell handmade or artisan products (use handmade-seller instead)
The user needs general business planning beyond the dropshipping model (use business-planner instead)
Gather requirements. Ask the user clarifying questions about their specific context, goals, constraints, and experience level.
Analyze the situation. Review the information provided and identify key factors, challenges, and opportunities relevant to dropshipping guide.
Develop the framework. Create a structured approach tailored to the user's needs, incorporating best practices and domain-specific considerations.
Deliver actionable output. Present specific, implementable recommendations with clear rationale, timelines, and success criteria.
Address edge cases. Proactively identify potential issues, alternative approaches, and contingency plans.
Use this skill when:
User needs guidance on dropshipping guide
User asks about dropshipping guide best practices or techniques
User wants a structured approach to dropshipping guide
Do NOT use this skill when:
A more specialized skill exists for the specific subtopic
The request is outside the scope of dropshipping guide
Before providing guidance, establish the operator's situation:
Have you run an e-commerce business before, or is this your first?
What is your starting budget? (Minimum $500-$2,000 recommended)
What niche or product category are you interested in?
What platform are you planning to use? (Shopify, WooCommerce, etc.)
What is your marketing budget for the first 3 months?
Do you have any existing audience or social media following?
What country are you targeting for sales?
How many hours per week can you dedicate?
What is your revenue goal for the first 6 months?
Do you understand that dropshipping requires significant marketing investment and is not passive income?
WINNING PRODUCT CHECKLIST:
[ ] Solves a problem or fills a strong desire
[ ] Not widely available in local retail stores
[ ] Lightweight (under 2 lbs for affordable shipping)
[ ] Not fragile (reduces damage claims)
[ ] Selling price $20-$70 (sweet spot for impulse purchase + margin)
[ ] Minimum 3x markup (sell for 3x your landed cost)
[ ] Not seasonal (or you're timing it right)
[ ] Not a trademarked/branded product (legal risk)
[ ] Visual appeal (photographs and videos well for ads)
[ ] Not easily found by searching Amazon (price comparison kills conversion)
[ ] Has a "wow factor" or unique angle
AVOID:
- Electronics with complex returns and warranty expectations
- Clothing (sizing issues = high return rates)
- Products with strict regulations (supplements, cosmetics, medical devices)
- Items with extremely low margins (under $10 selling price)
- Commoditized products available everywhere
- Heavy or oversized items (shipping destroys margins)METHOD 1: AD SPY TOOLS
Tools: Minea, AdSpy, PiPiADS (TikTok), Facebook Ad Library
Process:
1. Search for ads with high engagement (likes, comments, shares)
2. Filter by recent launch date (last 30 days)
3. Look for products being advertised by multiple stores
4. Check if the product has a compelling video demonstration
5. Verify you can source it from suppliers
METHOD 2: MARKETPLACE RESEARCH
Amazon Movers & Shakers, Best Sellers, New Releases
AliExpress: Sort by orders, look at trending products
Etsy trending: Identify products that could be manufactured
Temu/Wish: See what's being promoted aggressively
METHOD 3: SOCIAL MEDIA TRENDS
TikTok: Search #TikTokMadeMeBuyIt, #AmazonFinds
Instagram: Follow product discovery accounts
Pinterest: Trending searches and pins
Reddit: r/shutupandtakemymoney, r/BuyItForLife
METHOD 4: GOOGLE TRENDS
Search product keywords on Google Trends
Look for: Rising interest (not peaked and declining)
Compare related products to find best opportunity
Check seasonality patterns over 5 years
PRODUCT RESEARCH TEMPLATE:
Product name: ________
Supplier cost (incl. shipping): $________
Target selling price: $________
Margin: $________ (________%)
Shipping time: ________ days
Competition level: Low / Medium / High
Video/demo potential: Low / Medium / High
Problem it solves: ________
Target audience: ________
Score: ___/10ALIEXPRESS:
Pros: Huge selection, buyer protection, easy to start
Cons: Slow shipping (15-30 days from China), inconsistent quality
CJ DROPSHIPPING:
Pros: Faster shipping (US warehouse options), product sourcing service
Cons: Less selection than AliExpress, requires approval for some products
ZENDROP:
Pros: Branded packaging, US-based support, auto-fulfillment
Cons: Higher per-unit cost, limited product range
SPOCKET:
Pros: US/EU suppliers, faster shipping, curated products
Cons: Higher product costs, smaller catalog
DSers (AliExpress tool):
Pros: Bulk order processing, supplier optimization
Cons: Tied to AliExpress
PRIVATE SOURCING AGENTS:
Pros: Custom packaging, negotiated prices, quality control
Cons: Requires higher volume (100+ units/month), upfront investment
Find on: Alibaba, LinkedIn, sourcing agent directoriesSTEP 1: INITIAL SCREENING
[ ] Seller rating: 4.7+ stars
[ ] Store open: 2+ years
[ ] Total orders: 1,000+ for the specific product
[ ] Communication: Responds within 24 hours
[ ] Product reviews: Read carefully for quality complaints
STEP 2: SAMPLE ORDER (Critical - Never Skip)
[ ] Order the product yourself
[ ] Evaluate: Quality, packaging, accuracy, shipping time
[ ] Check: Does it match the listing photos?
[ ] Test: Would you personally be satisfied receiving this?
[ ] Time: Record actual shipping time to your target market
STEP 3: COMMUNICATION TEST
[ ] Ask detailed questions about product specs
[ ] Request custom packaging options
[ ] Ask about shipping methods and times
[ ] Inquire about handling returns/defective items
[ ] Response quality: Professional, clear, helpful?
STEP 4: BACKUP SUPPLIER
[ ] Identify 2nd supplier for every winning product
[ ] Compare pricing, shipping, and quality
[ ] Having backup prevents stockouts and leverage in negotiation
SUPPLIER SCORECARD:
Product quality: ___/10
Shipping speed: ___/10
Communication: ___/10
Packaging quality: ___/10
Price competitiveness: ___/10
Consistency: ___/10
TOTAL: ___/60 (aim for 45+)SHOPIFY (Recommended for Most):
Cost: $39-$399/month + transaction fees
Pros: Easy setup, huge app ecosystem, reliable, great for dropshipping
Cons: Monthly cost adds up, app costs can stack
WOOCOMMERCE:
Cost: Hosting ($10-$30/month) + free WooCommerce plugin
Pros: Full control, lower ongoing costs, flexible
Cons: Requires WordPress knowledge, maintenance responsibility
BIGCOMMERCE:
Cost: $39-$399/month
Pros: Built-in features, good SEO, no transaction fees
Cons: Smaller app ecosystem for dropshippingFOUNDATION:
[ ] Domain name purchased ($10-$15/year)
[ ] Professional logo (Canva, Looka, or hire designer)
[ ] Color scheme and branding elements defined
[ ] Clean, fast theme selected (Dawn, Refresh, or premium theme)
PAGES TO CREATE:
[ ] Homepage (hero image, featured products, trust signals)
[ ] Product pages (compelling descriptions, multiple images, reviews)
[ ] About Us (brand story, mission, team)
[ ] Contact Us (email, form, response time promise)
[ ] Shipping Policy (honest about timelines)
[ ] Return/Refund Policy (clear, reasonable)
[ ] Privacy Policy (legally required)
[ ] Terms of Service (legally required)
[ ] FAQ page (address common concerns)
[ ] Track Your Order page (reduces support tickets by 30-50%)
TRUST SIGNALS:
[ ] Customer reviews on product pages (Loox, Judge.me)
[ ] Security badges (SSL, payment processor logos)
[ ] Contact information visible
[ ] Professional design (no amateur look)
[ ] Social proof (testimonials, user-generated content)
[ ] Money-back guarantee badge
[ ] Estimated delivery dates on product page
PRODUCT PAGE OPTIMIZATION:
Title: Clear, benefit-driven
Images: 5-8 high-quality images + lifestyle photos
Description: Problem → Solution → Features → Benefits → CTA
Price: Show crossed-out "compare at" price (if legitimate)
Urgency: "Limited stock" or "selling fast" (only if true)
Reviews: Import or collect genuine reviews
Shipping: Clear estimated delivery timeline
FAQ: Product-specific questions below descriptionTESTING PHASE (Budget: $20-$50/day):
Campaign type: CBO (Campaign Budget Optimization)
Objective: Purchases (not traffic or engagement)
Structure:
Each Ad Set: Different audience targeting
- Interest-based: Related hobbies, brands, behaviors
- Lookalike: 1% lookalike of purchasers (once you have data)
- Broad: Age + gender + country only (let algorithm find buyers)
Each Ad: Different creative angle
- Problem/solution angle
- Testimonial/review angle
- Demonstration/how-it-works angle
EVALUATION (After $50-$100 spent per ad set):
Kill ad sets with:
- No purchases after $50-$100 spend
- CPA (Cost Per Acquisition) above your break-even
- CTR below 1% (ad creative not compelling)
Scale ad sets with:
- Profitable CPA
- CTR above 2%
- Consistent results over 3+ days
SCALING PHASE:
Increase budget by 20-30% every 2-3 days on winning ad sets
Do NOT double budget overnight (resets algorithm learning)
Duplicate winning ad sets with slight variations
Test new audiences with winning creative
Launch new creative regularly (ad fatigue sets in after 7-14 days)TikTok ads can outperform Facebook for products with strong video potential.
CREATIVE REQUIREMENTS:
- Vertical video (9:16 ratio)
- 15-30 seconds (shorter performs better)
- Hook in first 3 seconds (or viewers scroll past)
- Native TikTok feel (not polished commercial)
- User-generated content style outperforms studio content
- Include clear CTA at the end
AD STRUCTURE:
Campaign: Purchase objective
Ad Group: Broad targeting (TikTok algorithm is strong)
Budget: $30-$50/day minimum for testing
Optimization: Complete Payment event
CONTENT TYPES THAT WORK:
1. Product demonstration (showing the product in action)
2. "Watch me try this" unboxing/reaction style
3. Before/after transformation
4. Problem/agitation/solution format
5. "Things you didn't know you needed" formatFREE TRAFFIC STRATEGIES:
TikTok organic:
Post product demo videos 1-3x daily
Use trending sounds and formats
Engage in comments aggressively
Link in bio to store
Instagram Reels:
Repurpose TikTok content
Use product-specific hashtags
Collaborate with micro-influencers (free product for post)
Pinterest:
Create pins for every product (multiple angles)
Keyword-optimize pin descriptions
Long-tail traffic builds over 3-6 months
SEO/Blog:
Write product-related content
Target long-tail keywords
Very slow but sustainable trafficLANDED COST CALCULATION:
Product cost from supplier: $________
Shipping from supplier: $________
Packaging/branding: $________
TOTAL LANDED COST: $________
SELLING PRICE: $________
VARIABLE COSTS PER ORDER:
Landed cost: $________
Transaction fee (Shopify): $________
Payment processing (2.9%+$0.30): $________
Advertising cost per order: $________
TOTAL VARIABLE COSTS: $________
PROFIT PER ORDER: $________
PROFIT MARGIN: ________%
TARGET METRICS:
Minimum markup: 3x landed cost (300%)
Target profit margin: 20-30% after all costs
Advertising cost should be: Under 30% of selling price
Break-even ROAS: Selling Price / (Selling Price - Landed Cost - Fees)MONTHLY FIXED COSTS:
Shopify subscription: $________
Apps and tools: $________
Email marketing: $________
Domain: $________
Virtual assistant (if any): $________
TOTAL FIXED COSTS: $________/month
BREAK-EVEN ORDERS:
Fixed Costs / Average Profit Per Order = Break-Even OrdersRESPONSE TIMES:
Email: Within 12 hours (24 hours maximum)
Live chat: Within 2 minutes during business hours
Social media DMs: Within 4 hours
EMAIL TEMPLATES:
Order Confirmation:
"Hi [Name], thank you for your order! Your [product] is being
prepared and will ship within [X] business days. You'll receive
a tracking number via email once it ships. If you have any
questions, don't hesitate to reach out!"
Shipping Update:
"Great news, [Name]! Your order has shipped. Here's your
tracking number: [number]. You can track your package here:
[link]. Estimated delivery: [date range]. Thank you for
your patience!"
Delayed Shipping:
"Hi [Name], I wanted to update you on your order. Due to
[reason], your delivery may take [X] additional days.
for the delay. [Offer: 10% off next order or small gift]."
WHERE IS MY ORDER:
"Hi [Name], thanks for reaching out! Let me check on that
for you. Your tracking shows [status]. Based on this,
your estimated delivery is [date]. If it hasn't arrived
by [date + 3 days], please let me know and I'll make it
right immediately."ISSUE: Product hasn't arrived (past estimated date)
Action 1: Check tracking, provide update
Action 2: If truly lost, reship or refund
Prevention: Set realistic delivery expectations on product page
ISSUE: Product quality doesn't match expectations
Action: Offer partial refund (50-100%) WITHOUT requiring return
Prevention: Better product photos, accurate descriptions
ISSUE: Wrong item received
Action: Ship correct item immediately, don't ask for return
Prevention: Clear order processing, supplier communication
ISSUE: Customer wants to cancel after ordering
Action: If not shipped, cancel and refund. If shipped, handle as return.
Prevention: Fast order processing so cancellation window is short
REFUND POLICY STRATEGY:
Offer 30-day money-back guarantee (builds trust, increases conversion)
Actual return rate: 3-8% for most products
Many customers accept partial refund and keep the product
Cost of generous refund policy < cost of lost sales from no guaranteeRETURN WORKFLOW:
1. Customer contacts you requesting return
2. Ask for reason and photo (for quality issues)
3. Determine resolution:
- Full refund (no return needed): For defective/wrong items
- Partial refund: For minor quality issues customer is willing to keep
- Replacement: Ship a new one (if product and supplier are reliable)
- Return and refund: Only for high-value items where return is worthwhile
4. Process refund within 3-5 business days
5. Log the issue for supplier accountability tracking
DISPUTE PREVENTION:
- Accurate product descriptions and images
- Realistic shipping time estimates
- Proactive shipping updates
- Easy-to-find contact information
- Respond before customer files chargeback
- Resolve issues generously (a $15 refund saves a $25 chargeback fee)
CHARGEBACK MANAGEMENT:
Chargeback rate MUST stay under 1% (payment processor will shut you down)
Track chargebacks weekly
Always provide tracking numbers (proof of delivery defends chargebacks)PHASE 1: PRODUCT TESTING ($0-$1K/month profit)
Timeline: 1-3 months
Focus: Find 1-2 winning products
Ad spend: $20-$50/day testing
Operations: Solo, manual order fulfillment
PHASE 2: OPTIMIZING WINNERS ($1K-$5K/month profit)
Timeline: 3-6 months
Focus: Scale winning products, optimize funnel
Ad spend: $50-$200/day on proven products
Operations: Auto-fulfillment apps, email marketing automation
PHASE 3: SCALING ($5K-$20K/month profit)
Timeline: 6-12 months
Focus: Multiple winning products, multiple traffic sources
Ad spend: $200-$1,000+/day
Operations: VA for customer service, advanced tracking
Actions:
- Add upsells and cross-sells
- Build email flows (abandoned cart, post-purchase, win-back)
- Test new traffic sources (TikTok if only on Facebook, or vice versa)
- Negotiate better supplier pricing (volume discounts)
PHASE 4: BRAND BUILDING ($20K+/month profit)
Focus: Transition from generic store to branded product
Actions:
- Custom packaging with your brand
- Bulk inventory in US/EU warehouse (3-5 day shipping)
- Build brand identity and repeat customers
- Consider private labeling winning products
- Develop complementary products
- Build a real brand, not just a dropshipping storeTRACK DAILY:
Revenue: $________
Ad spend: $________
ROAS (Return on Ad Spend): ________x (target: 2x-4x)
Orders: ________
Average order value: $________
Cost per acquisition (CPA): $________
Conversion rate: ________% (target: 2-4%)
TRACK WEEKLY:
Net profit: $________
Refund rate: ________% (target: under 5%)
Chargeback rate: ________% (MUST stay under 1%)
Customer complaints: ________
Ad creative fatigue: Rotating? Yes / No
Supplier reliability: Issues? Yes / No
TRACK MONTHLY:
Total revenue: $________
Total expenses: $________
Net profit margin: ________%
Cash flow: $________ (positive / negative)
New products tested: ________
Products killed: ________Spending on ads before your store is optimized (fix conversion first)
Not ordering product samples before selling (quality surprises kill businesses)
Promising fast shipping when supplier ships from China (honesty builds trust)
Ignoring customer service (chargebacks and bad reviews compound fast)
Testing too many products at once instead of giving each adequate ad budget
Not calculating true profit margins (skipping fees, returns, and refunds)
Copying competitors exactly instead of finding a unique angle
Scaling ad spend too fast (increase 20-30% at a time, not 200%)
Not building an email list from day one (cheapest repeat customer channel)
Treating dropshipping as a get-rich-quick scheme instead of a real business
Selling trademarked or copyrighted products (legal risk)
Not having a backup supplier for your winning product
Deliver the response as a structured document with clear headings and actionable content. Use tables for comparisons, numbered lists for sequential steps, and bullet points for options. Include specific examples where applicable.
[Dropshipping Guide deliverable]
1. Context and objectives
2. Analysis or framework
3. Specific recommendations with rationale
4. Action items with timelineInput: "Help me with dropshipping guide for a mid-size project."
Output: A complete dropshipping guide framework tailored to the specific context, with actionable steps, relevant considerations, and measurable outcomes.
Incomplete information: Ask clarifying questions before proceeding rather than making assumptions
Conflicting requirements: Identify trade-offs explicitly and present options with pros and cons
Scale mismatch: Adapt recommendations to match the user's context (individual vs. team vs. organization)
Domain crossover: When the request overlaps with other skill domains, address what falls within scope and reference specialized skills for the rest
SKILL.md
569 lines · 2,984 words
The text of SKILL.md is shown as it downloads, under the Apache-2.0 license, by Ferrox Labs. The license is the one in the file's own frontmatter.
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