Search the docs, videos, blog, apps, teams, skills and release notes.
At a glance
What it is
Expert guidance for short-term rental hosting covering listing optimization, dynamic pricing, guest communication, cleaning protocols, review management, Superhost qualification, legal and tax considerations, and scaling to a multi-property portfolio.
A skill is a written procedure a bot loads when a job calls for it. This one is a single file, SKILL.md, and the whole file is on this page.
The whole file, exactly as it downloads. Read it before you rely on it.
SKILL.md
534 lines · 2,586 words
Use this skill when:
The user wants to start or optimize a short-term rental listing on Airbnb or similar platforms
The user needs help with dynamic pricing, listing optimization, or guest communication templates
The user wants guidance on Superhost qualification, review management, or cleaning protocols
Expert guidance for short-term rental hosting covering listing optimization, dynamic pricing, guest communication, cleaning protocols, review management, Superhost qualification, legal and tax considerations, and scaling to a multi-property portfolio.
Nothing. It ships with Murage, which is open source. Your bots run on the AI plan you already have.
Yes. Open it in Settings → Skills to read, edit or duplicate it. Skill Guard scans it again after every edit.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for
Paste it into your agent's instructions (CLAUDE.md, AGENTS.md or a custom GPT), or add it to a bot in Murage.
Ask Ember for the bot, then switch the skill on in its settings.
Step 1
Send your Chief of Staff this message. It proposes the bot and its role first, and creates it when you say go.
Send this to Ember
“Create a bot that uses the Airbnb Host skill, and show me the plan first.”
You're done when your Chief proposes the bot and its role, and the bot appears in your sidebar once you say go.
Step 2
You're done when you see the bot’s skills and the library.
Step 3
You're done when the skill shows as on for that bot.
Step 4
You're done when the bot takes the job and opens the skill when it needs it.
Prefer to do it yourself? Choose + in the sidebar, then New Bot.Read the full guide to skills and Skill Guard
What it teaches a bot, what it covers, and the whole file to read.
What it covers
When to Use
Process
Questions to Ask First
Listing Optimization
Dynamic Pricing Strategy
Guest Communication Templates
Cleaning Protocol
Review Management
Legal and Tax Considerations
Scaling to Multiple Properties
Common Mistakes to Avoid
Output Format
Example
Edge Cases
The user is scaling from a single property to a multi-property short-term rental portfolio
Do NOT use this skill when:
The user is looking for long-term rental or landlord guidance (use relevant real estate skill)
The user needs general business planning beyond the rental niche (use business-planner instead)
The user wants hotel or hospitality management at commercial scale
Gather requirements. Ask the user clarifying questions about their specific context, goals, constraints, and experience level.
Analyze the situation. Review the information provided and identify key factors, challenges, and opportunities relevant to airbnb host.
Develop the framework. Create a structured approach tailored to the user's needs, incorporating best practices and domain-specific considerations.
Deliver actionable output. Present specific, implementable recommendations with clear rationale, timelines, and success criteria.
Address edge cases. Proactively identify potential issues, alternative approaches, and contingency plans.
Use this skill when:
User needs guidance on airbnb host
User asks about airbnb host best practices or techniques
User wants a structured approach to airbnb host
Do NOT use this skill when:
A more specialized skill exists for the specific subtopic
The request is outside the scope of airbnb host
Before providing guidance, establish the host's situation:
Is this your primary residence (spare room), second home, or dedicated rental property?
What is the property type? (Apartment, house, cabin, unique stay)
Where is the property located? (City, tourist area, rural, suburban)
What is your target guest? (Business travelers, couples, families, groups)
Are you already listed or in the setup phase?
What is your current occupancy rate and average nightly rate?
Do you self-manage or use a property manager/co-host?
Are you aware of local short-term rental regulations in your area?
What is your availability? (Full-time, weekends only, seasonal)
What is your budget for initial setup and furnishing?
Professional photos increase bookings by 40% on average.
Essential Photo Checklist:
[ ] Hero shot: Wide-angle of best room, natural light, inviting
[ ] Every bedroom (show bed size clearly)
[ ] Every bathroom
[ ] Kitchen (clean counters, staged with fruit bowl or flowers)
[ ] Living/common areas
[ ] Outdoor spaces (patio, yard, pool, view)
[ ] Unique features (fireplace, hot tub, game room)
[ ] Neighborhood highlights (walkable area, nearby attractions)
[ ] Entry/parking area
Photography Tips:
- Shoot at golden hour or with all lights on + natural light
- Wide-angle lens (16-24mm equivalent)
- Landscape orientation for most shots
- Remove personal items, clutter, trash cans
- Stage with white towels, fresh flowers, coffee table book
- Minimum 20 photos; 30-40 is ideal
- First 5 photos are most critical (shown in search)Title Formula (50 characters max):
[Unique Feature] + [Property Type] + [Location/Proximity]
Examples:
"Stunning Lakeview Cabin | Hot Tub | 5 Min to Slopes"
"Modern Downtown Loft | Walk to Everything | Parking"
"Cozy Farmhouse on 10 Acres | Fire Pit | Pet Friendly"
Description Structure:
1. Opening hook (what makes this place special) - 2-3 sentences
2. Space description (room by room) - bullet points
3. Guest access and amenities
4. Neighborhood and proximity to attractions
5. Getting around (parking, transit, walkability)
6. House rules summary
7. Host introduction (brief, warm, trustworthy)High-impact amenities that boost search ranking and bookings:
| Tier 1 (Essential) | Tier 2 (Expected) | Tier 3 (Differentiators) |
|---|---|---|
| WiFi (50+ Mbps) | Coffee maker | Hot tub |
| Air conditioning | Hair dryer | Pool |
| Heating | Iron/ironing board | EV charger |
| Hot water | Hangers | Game room |
| Washer/dryer | Extra pillows/blankets | Outdoor grill |
| Kitchen essentials | Luggage rack | Fire pit |
| TV/streaming | Blackout curtains | Bikes/kayaks |
| Dedicated workspace | First aid kit | Welcome basket |
| Free parking | Smoke/CO detectors | Local guidebook |
| Self check-in | Cleaning supplies | Pack-n-play/high chair |
Base Rate Calculation:
1. Research 10 comparable listings (same area, size, amenities)
2. Note their rates for weekday, weekend, and peak periods
3. Set your base rate at the 40th-60th percentile
4. Adjust weekly until you hit 65-75% occupancy
Seasonal Multipliers (adjust to your market):
Peak season: 1.3x - 2.0x base rate
Shoulder season: 1.0x - 1.2x base rate
Off season: 0.7x - 0.9x base rate
Major events/holidays: 1.5x - 3.0x base rate
Last-minute (1-3 days out): 0.8x base rate
Far-out (60+ days out): 1.0x base rate
Day-of-Week Adjustments:
Friday/Saturday: +15-30%
Sunday-Thursday: Base rate
Thursday (business areas): +10%PriceLabs: Best overall; market data, customizable rules
Beyond Pricing: Simple setup, good for beginners
Wheelhouse: Good control over strategy aggressiveness
Airbnb Smart Pricing: Free but tends to price low
Key Formulas:
Occupancy Rate = Booked Nights / Available Nights x 100
ADR (Average Daily Rate) = Total Revenue / Booked Nights
RevPAN (Revenue Per Available Night) = Total Revenue / Available Nights
Targets (varies by market):
Occupancy: 65-80% (higher isn't always better if rates are too low)
ADR: Market competitive
RevPAN: This is the number that matters mostHi [Name],
Thanks for your interest in [property name]! I'd love to host you.
To answer your question: [address their specific question]
A few highlights about the space:
- [Key amenity 1]
- [Key amenity 2]
- [Proximity to their likely interest]
Let me know if you have any other questions. Happy to help
you plan your stay!
Best,
[Your name]Hi [Name],
Welcome! I'm excited to host you at [property name] from
[date] to [date].
I'll send detailed check-in instructions 2 days before your
arrival. In the meantime:
- Check-in: [time] | Check-out: [time]
- Address: [full address]
- Parking: [instructions]
If you're looking for local recommendations (restaurants,
activities, etc.), I've put together a guidebook linked in
the listing.
Don't hesitate to reach out with any questions!
Best,
[Your name]Hi [Name],
Your stay is almost here! Here's everything you need:
CHECK-IN:
- Address: [address]
- Access: [lockbox code / smart lock code / key location]
- WiFi: Network: [name] | Password: [password]
- Parking: [specific instructions]
INSIDE THE HOME:
- Thermostat: [location and instructions]
- TV/Streaming: [instructions]
- Washer/Dryer: [location]
- Extra linens: [location]
HOUSE RULES REMINDERS:
- Quiet hours: [times]
- [Other key rules]
EMERGENCY:
- My phone: [number]
- Emergency: 911
- Non-emergency maintenance: [number]
Enjoy your stay! I'm just a message away if you need anything.
[Your name]Hi [Name],
Thank you for staying at [property name]! I hope you had
a wonderful time.
If you have a moment, I'd really appreciate a review of
your stay. Reviews help future guests and mean a lot to
me as a host.
You were a fantastic guest, and I've already left you a
review. You're welcome back anytime!
Best,
[Your name]KITCHEN:
[ ] All dishes washed and put away
[ ] Counters, stovetop, and backsplash wiped
[ ] Microwave interior cleaned
[ ] Refrigerator emptied and wiped
[ ] Dishwasher emptied
[ ] Trash replaced with fresh liner
[ ] Coffee maker cleaned, fresh supplies set
[ ] Check all drawers for left-behind items
BATHROOMS:
[ ] Toilet scrubbed inside and out
[ ] Shower/tub scrubbed, glass cleaned
[ ] Mirrors streak-free
[ ] Counters and sink cleaned
[ ] Fresh towels folded and displayed (hotel-style)
[ ] Toilet paper stocked (2+ rolls)
[ ] Toiletries restocked (soap, shampoo, conditioner)
[ ] Floor mopped
[ ] Trash replaced
BEDROOMS:
[ ] Linens stripped and replaced with fresh set
[ ] Mattress protector checked
[ ] Pillows fluffed, decorative pillows arranged
[ ] Nightstands wiped, check drawers
[ ] Under bed checked for items
[ ] Closet checked, hangers straightened
COMMON AREAS:
[ ] All surfaces dusted and wiped
[ ] Floors vacuumed and mopped
[ ] Couch cushions fluffed, throw blankets folded
[ ] Windows and glass doors cleaned
[ ] Remote controls wiped (antibacterial)
[ ] Light switches and door handles wiped
[ ] Thermostat reset to default
EXTERIOR:
[ ] Porch/patio swept
[ ] Outdoor furniture wiped
[ ] Grill cleaned (if applicable)
[ ] Hot tub checked/treated (if applicable)
[ ] Lockbox code changed (if manual)
FINAL WALKTHROUGH:
[ ] All lights working
[ ] All doors and windows lock properly
[ ] HVAC functioning
[ ] Welcome materials in place
[ ] Property photographed for documentationAverage Cleaning Time by Property Size:
Studio/1BR: 1.5 - 2 hours
2BR: 2 - 3 hours
3BR: 3 - 4 hours
4BR+: 4 - 6 hours
Cleaning Fee Strategy:
Cover 100% of cleaning cost in the fee
Typical range: $75-$200 depending on size
Consider lower fee for longer stays (cleaning cost amortized)
Some hosts build partial cleaning into nightly rateMaintain ALL of the following over the past 12 months:
1. Overall rating: 4.8+ average
2. Response rate: 90%+ (respond within 24 hours)
3. Cancellation rate: Less than 1% (under 1 host cancellation)
4. Completed stays: 10+ stays OR 3+ stays totaling 100+ nights
5. Assessment period: Every quarter (Jan 1, Apr 1, Jul 1, Oct 1)
Superhost Benefits:
- Badge on listing (increases trust and clicks)
- Priority support
- $100 Airbnb coupon annually
- Exclusive promotions and early access to features
- Higher search rankingResponse Framework:
1. Acknowledge the guest's experience (don't dismiss)
2. Briefly explain any context (without being defensive)
3. Describe what you've done to address the issue
4. Thank them for the feedback
Example:
"Thank you for your feedback, [Name]. I'm sorry the WiFi
was unreliable during your stay. Since your visit, I've
upgraded to a mesh network system to ensure strong coverage
throughout the home. I appreciate you bringing this to my
attention and hope to welcome you back."
Prevention:
- Message guests mid-stay: "How is everything? Anything I can help with?"
- This catches issues before they become review complaints
- Address problems immediately with an apology and action[ ] Check city/county short-term rental ordinances
[ ] Obtain required permits/licenses
[ ] Register for local occupancy tax collection
[ ] Verify HOA/condo association allows short-term rentals
[ ] Verify lease allows subletting (if renting)
[ ] Obtain short-term rental insurance (or add rider)
[ ] Install required safety equipment (smoke, CO, fire extinguisher)
[ ] Post required notices (emergency exits, occupancy limits)
[ ] Maintain guest registry if required by local lawIncome Reporting:
- All rental income is reportable
- Airbnb sends 1099-K if earnings exceed threshold
- Report on Schedule E (or Schedule C if providing substantial services)
Deductible Expenses:
- Mortgage interest (proportional)
- Property taxes (proportional)
- Insurance
- Utilities
- Cleaning costs
- Supplies and amenities
- Repairs and maintenance
- Depreciation
- Platform fees (Airbnb service fee)
- Professional photography
- Furniture and furnishings (depreciate or Section 179)
- Property management fees
- Mileage for property visits
14-Day Rule:
- If you rent your primary residence 14 days or fewer per year,
rental income is tax-free (no deductions either)Phase 1: Master One Property (Months 1-6)
- Optimize listing, achieve Superhost
- Build cleaning and maintenance team
- Create SOPs for every process
- Achieve consistent 70%+ occupancy
Phase 2: Add Property 2-3 (Months 6-18)
- Use revenue from Property 1 for down payment or lease
- Implement property management software (Hospitable, Guesty)
- Hire dedicated cleaning team
- Create unified brand across listings
Phase 3: Portfolio Growth (18+ months)
- Consider rental arbitrage (lease and sublet with permission)
- Explore co-hosting for other owners
- Implement channel management (Airbnb + VRBO + direct booking)
- Build direct booking website to reduce platform fees
- Consider forming LLC for liability protection
Property Management Software Comparison:
Hospitable (formerly Smartbnb): Best for messaging automation
Guesty: Best for 5+ properties, full-featured
OwnerRez: Best for direct bookings and channel management
Lodgify: Best for building direct booking websiteMonthly Revenue Projection:
Average Nightly Rate x 30 x Expected Occupancy Rate = Projected Revenue
Monthly Expenses:
Mortgage/Rent: $________
Utilities: $________
Insurance: $________
Cleaning: $________
Supplies: $________
Maintenance reserve: $________ (5-10% of revenue)
Platform fees: $________ (3% host fee typical)
Property management: $________ (if applicable, 15-25%)
Taxes (occupancy): $________
TOTAL EXPENSES: $________
Net Operating Income: $________
Cash-on-Cash Return: NOI / Total Cash Invested x 100
Minimum Target: 15% cash-on-cash return for investment propertiesSetting prices too low to get initial reviews (moderate discount is fine, 50% off is not)
Not having backup cleaning help (one cleaner gets sick, your turnover fails)
Ignoring local regulations until you get fined
Over-decorating with fragile items guests will break
Not documenting property condition between guests
Responding slowly to guest messages (kills your ranking)
Taking negative reviews personally instead of using them to improve
Not having a dedicated business bank account
Skipping short-term rental insurance (standard homeowner's won't cover)
Trying to manage 5+ properties without automation software
Deliver the response as a structured document with clear headings and actionable content. Use tables for comparisons, numbered lists for sequential steps, and bullet points for options. Include specific examples where applicable.
[Airbnb Host deliverable]
1. Context and objectives
2. Analysis or framework
3. Specific recommendations with rationale
4. Action items with timelineInput: "Help me with airbnb host for a mid-size project."
Output: A complete airbnb host framework tailored to the specific context, with actionable steps, relevant considerations, and measurable outcomes.
Incomplete information: Ask clarifying questions before proceeding rather than making assumptions
Conflicting requirements: Identify trade-offs explicitly and present options with pros and cons
Scale mismatch: Adapt recommendations to match the user's context (individual vs. team vs. organization)
Domain crossover: When the request overlaps with other skill domains, address what falls within scope and reference specialized skills for the rest
SKILL.md
534 lines · 2,586 words
The text of SKILL.md is shown as it downloads, under the Apache-2.0 license, by Ferrox Labs. The license is the one in the file's own frontmatter.
Your new bot
Airbnb Host bot
Waiting in your sidebar once you say go.
No account needed · Runs on the AI plan you already pay for