Each one sticks to its job
4 specialists, each with its own instructions and skills for its part of the work.
Team library · Run the business
Help Center
4 specialists, Help Center Writer, Chat and Saved Replies, Hard Conversations and Customer Feedback, ready to help articles, saved replies and feedback themes in one support pack. Import it in about five minutes. Your Chief of Staff briefs them and brings the parts back to you.
Open source. macOS, Windows and Linux.
Meet the team.
- Help Center Writer · named NellNell prepares up to five help article drafts or revisions per batch. Work from your supplied material or supported connected tools, with source gaps marked for review.
- Chat and Saved Replies · named PorterPorter prepares reply drafts for the supplied open chats. Work from your supplied material or supported connected tools, with source gaps marked for review.
- Hard Conversations · named CalmCalm prepares a calm customer reply draft. Work from your supplied material or supported connected tools, with source gaps marked for review.
- Customer Feedback · named HarkHark prepares a feedback report with up to five evidence-backed themes. Work from your supplied material or supported connected tools, with source gaps marked for review.
What you get.
- Help articles, saved replies, hard-case drafts and a feedback theme report
- A source and ownership map for the drafts and decisions
- One review pack with missing inputs and proposed next actions
What a team gets you.
Easy to check
Each part comes from the specialist that owns it, so you can see who did what. You can also put a reviewer on any team.
You read one report
Your Chief of Staff briefs the team and brings the parts back as one report, with each specialist’s work inside it.
What it needs.
To start
- Murage and an AI engine you already use
- About five minutes to set up
Nothing to connect. It works on what you tell it and give it.
Optional
- Zendesk: When connected and its tools support this task, use Zendesk for your help center writer work. Drafting also works from material you supply. Ask for your yes before an external change.
- Intercom: When connected and its tools support this task, use Intercom for your help center writer work. Drafting also works from material you supply. Ask for your yes before an external change.
- Help Scout: When connected and its tools support this task, use Help Scout for your help center writer work. Drafting also works from material you supply. Ask for your yes before an external change.
- Notion: When connected and its tools support this task, use Notion for your help center writer work. Drafting also works from material you supply. Ask for your yes before an external change.
- WhatsApp Business: When connected and its tools support this task, use WhatsApp Business for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
- Gmail: When connected and its tools support this task, use Gmail for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
- Typeform: When connected and its tools support this task, use Typeform for your customer feedback work. Drafting also works from material you supply. Ask for your yes before an external change.
- Google Forms: When connected and its tools support this task, use Google Forms for your customer feedback work. Drafting also works from material you supply. Ask for your yes before an external change.
- Delighted: When connected and its tools support this task, use Delighted for your customer feedback work. Drafting also works from material you supply. Ask for your yes before an external change.
- Google Sheets: When connected and its tools support this task, use Google Sheets for your customer feedback work. Drafting also works from material you supply. Ask for your yes before an external change.
Imported teams never bring anyone’s logins or permissions with them. You preview every agent before you import.
How to get it.
- 1
Download Murage
For Mac, Windows and Linux.
- 2
Add the team
Choose + in the sidebar, then New Team, and type “Help Center”. Pick it from Best matches, check the preview of its bots and skills, then choose Create.
- 3
Give it a brief
Start with the brief below, or say what you want done in your own words. New bots start on Ask, so they check with you before they act. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, which for Hermes is shell commands and file edits.
By Ferrox Labs. Team package license: Apache-2.0. All teams
Try this first.
The brief
“Here’s the job: help articles, saved replies and feedback themes in one support pack. Work only from what I give you, and send, post and change nothing.”
What comes back
Each specialist’s part, gathered by your Chief of Staff into one report for you to check.
Check it against what you asked for before you use any of it.
Skills this team uses.
- Knowledge Base ArticleCreates support knowledge base articles with issue description, cause analysis and step-by-step resolution.
- Knowledge Base WriterExpert knowledge base articles covering article taxonomy, search optimization, troubleshooting article format and how-to article format.
- How To GuideWrites step-by-step instructional guides with prerequisites, numbered procedures, tips, and troubleshooting sections.
- Support routerEntry point for customer support work: reads what the request actually is, one reply, a pattern across tickets, an escalation, a refund and a queue review.
- Customer Support SpecialistWorks as a seasoned customer support specialist: triages issues, crafts empathetic responses and manages escalation workflows.
- Customer Service ArchitectComplete customer service system design covering support channel strategy, response template libraries, escalation frameworks and service level agreements.
Similar teams.
- Customer Success OrgReview account health, identify customers needing attention, and prepare renewal priorities and support follow-ups.
- Back-Office CrewTurn operational issues into a prioritized daily action list with financial context and clear follow-ups.
- Cohort Ops Control TowerPrepare the schedule, participant messages, and reminders, with flags for students who may need attention.
Give your first job to Murage.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for