Each one sticks to its job
5 specialists, each with its own instructions and skills for its part of the work.
Team library · Sell and market
Shop Back Office
5 specialists, Shop Ops, Cart Recovery, Win-Back, Marketplace Seller and Chat and Saved Replies, on one job. Orders, stock and customer follow-ups organized into one review queue Import it in about five minutes. Your Chief of Staff briefs them and brings the parts back to you.
Open source. macOS, Windows and Linux.
Meet the team.
- Shop Ops · named StockStock prepares an order-exception queue with source references for your review. Work from supplied records or supported connected tools, with gaps and decisions visible.
- Cart Recovery · named CartCart prepares a three-message cart recovery flow draft for your review. Work from supplied records or supported connected tools, with gaps and decisions visible.
- Win-Back · named BeaBea prepares a lapsed-customer segment list with exclusions for your review. Work from supplied records or supported connected tools, with gaps and decisions visible.
- Marketplace Seller · named BazaarBazaar prepares a listing health report by product for your review. Work from supplied records or supported connected tools, with gaps and decisions visible.
- Chat and Saved Replies · named PorterPorter prepares reply drafts for the supplied open chats. Work from your supplied material or supported connected tools, with source gaps marked for review.
What you get.
- Order and stock report, cart flows, win-back lists and order reply drafts
- A source and ownership map for the drafts and decisions
- One review pack with missing inputs and proposed next actions
What a team gets you.
Easy to check
Each part comes from the specialist that owns it, so you can see who did what. You can also put a reviewer on any team.
You read one report
Your Chief of Staff briefs the team and brings the parts back as one report, with each specialist’s work inside it.
What it needs.
To start
- Murage and an AI engine you already use
- About five minutes to set up
Nothing to connect. It works on what you tell it and give it.
Optional
- Shopify: When connected and its tools support this task, use Shopify for your shop ops work. Drafting also works from material you supply. Ask for your yes before an external change.
- WooCommerce: When connected and its tools support this task, use WooCommerce for your shop ops work. Drafting also works from material you supply. Ask for your yes before an external change.
- Etsy: When connected and its tools support this task, use Etsy for your shop ops work. Drafting also works from material you supply. Ask for your yes before an external change.
- Amazon Seller Central: When connected and its tools support this task, use Amazon Seller Central for your shop ops work. Drafting also works from material you supply. Ask for your yes before an external change.
- ShipStation: When connected and its tools support this task, use ShipStation for your shop ops work. Drafting also works from material you supply. Ask for your yes before an external change.
- Klaviyo: When connected and its tools support this task, use Klaviyo for your cart recovery work. Drafting also works from material you supply. Ask for your yes before an external change.
- Mailchimp: When connected and its tools support this task, use Mailchimp for your win-back work. Drafting also works from material you supply. Ask for your yes before an external change.
- Stripe: When connected and its tools support this task, use Stripe for your win-back work. Drafting also works from material you supply. Ask for your yes before an external change.
- HubSpot: When connected and its tools support this task, use HubSpot for your win-back work. Drafting also works from material you supply. Ask for your yes before an external change.
- eBay: When connected and its tools support this task, use eBay for your marketplace seller work. Drafting also works from material you supply. Ask for your yes before an external change.
- Walmart Marketplace: When connected and its tools support this task, use Walmart Marketplace for your marketplace seller work. Drafting also works from material you supply. Ask for your yes before an external change.
- Intercom: When connected and its tools support this task, use Intercom for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
- WhatsApp Business: When connected and its tools support this task, use WhatsApp Business for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
- Zendesk: When connected and its tools support this task, use Zendesk for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
- Gmail: When connected and its tools support this task, use Gmail for your chat and saved replies work. Drafting also works from material you supply. Ask for your yes before an external change.
Imported teams never bring anyone’s logins or permissions with them. You preview every agent before you import.
How to get it.
- 1
Download Murage
For Mac, Windows and Linux.
- 2
Add the team
Choose + in the sidebar, then New Team, and type “Shop Back Office”. Pick it from Best matches, check the preview of its bots and skills, then choose Create.
- 3
Give it a brief
Start with the brief below, or say what you want done in your own words. New bots start on Ask, so they check with you before they act. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, which for Hermes is shell commands and file edits.
By Ferrox Labs. Team package license: Apache-2.0. All teams
Try this first.
The brief
“Here’s the job: orders, stock and customer follow-ups organized into one review queue. Work only from what I give you, and send, post and change nothing.”
What comes back
Each specialist’s part, gathered by your Chief of Staff into one report for you to check.
Check it against what you asked for before you use any of it.
Skills this team uses.
- Inventory ManagerComplete inventory management system covering stock tracking methods, reorder point calculations, demand forecasting and ABC analysis.
- Marketplace OpsRun your store on Amazon, Etsy, Walmart or another marketplace. Cover listings, reviews, ads and a weekly health check, from launch to a lost buy box.
- Customer Support SpecialistWorks as a seasoned customer support specialist: triages issues, crafts empathetic responses and manages escalation workflows.
- Data ValidatorData validation and quality expertise covering Great Expectations patterns, schema validation, statistical validation and referential integrity checks.
- Email SequencesDesign an email program, from a welcome series to a sales sequence or newsletter. Decide what to send, in what order, to whom and how to measure it.
- Email CampaignProduces a completed email marketing sequence of 3-5 emails with subject lines, body copy, CTAs, and send timing using drip sequence design principles.
Similar teams.
- Marketing AgencyA complete campaign with clear positioning, channel drafts and measured results
- Sales OrgReview the pipeline, investigate stalled deals, and prepare outbound priorities using buyer research and offer analysis.
- Ad Account MechanicFind weak spots in the funnel, assess spend and offers, and get a weekly action plan with fresh creative ideas.
Give your first job to Murage.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for