On their own
- Read transcripts and notes
- Group themes
- Quote the evidence
- Recommend next steps
Research and strategy
Twenty interviews, and one page of what customers said.
Bring the transcripts and notes. A research team pulls out the themes, backs each with real quotes, says which customers it applies to, and ends with what to do about it.
Free and open source. macOS, Windows and Ubuntu.
Customer interview synthesis
Here are 20 interview transcripts and last month’s support themes. Give me the five things customers keep saying, with quotes, who says them, and what we should change. One page.
Your Chief of Staff put a team on it
- Research
- Analyst
- Quality Gate
20 interviews, 5 themes
- Setup takes too long: 14 of 20
- Reports are why they stay: 11 of 20
- The team plan price confuses people: 7 of 20
- Every theme backed by quotes
DoneThe five themes and their quotes are ready in the Research project.
An example of the job. Your team works on your own work.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Research
Reads every transcript and tags what people say
Analyst
Groups the themes and counts how often each comes up
Quality Gate
Checks every theme is backed by a real quote
How it runs.
- Step 1Bring the raw materialTranscripts from your call tool, interview notes, survey answers or ticket exports.
- Step 2Themes with evidenceEach theme comes with the quotes behind it and who said them.
- Step 3What it meansThe product or messaging change each theme points to, and who should own it.
- Step 4Saved for next timeIt lives in a project, so next month’s synthesis builds on this one.
What the team does, and what waits for you.
Waits for you
- Nothing, unless it wants to contact someone or spend money
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
- Validate Before BuildTurn your hypothesis into customer-research questions and an offer test with clear evidence to seek.3 bots
- Business / TeamGet a scoped brief, a working draft, and a review that separates evidence from assumptions and open decisions.3 bots
- Customer Success OrgReview account health, identify customers needing attention, and prepare renewal priorities and support follow-ups.4 bots
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Audience discovery & JTBD segmentationYou have raw material (interview transcripts, sales-call notes, support tickets, churn surveys) and need to turn it into segments the team can write to, price to, and channel to.
- Market ResearcherComprehensive market research including TAM/SAM/SOM analysis, primary and secondary research methods and customer persona creation.
- Pricing StrategistStrategic pricing guidance covering cost-plus, value-based, competitive, freemium, tiered, and usage-based models and with psychological pricing tactics.
- Pricing Strategy AuditPricing strategy assessment evaluating pricing model effectiveness, competitive positioning, value alignment and discount practices.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
What you need.
What it takes to run this job. The Murage app is free; your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Transcripts or notes you already have. Murage does not join or record calls
Rather have it set up for you?
We build your first customer interview synthesis team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about customer interview synthesis.
Does it record my interviews?
No. It does not join meetings. Bring transcripts from the tool you already use, or attach audio and transcribe it with Flux Router credits or your own voice key.
How do I know the themes are real?
Every theme links to the quotes behind it, and the quality check drops any theme it can’t back up.
Customer interview synthesis: hand it to a team tonight.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for