On their own
- Read emails, notes and transcripts
- Merge and count requests
- Rank them
- Tie each to the customers and quotes
Customer support and success
Scattered feedback, one ranked list of what customers want.
Emails, notes and transcripts you hand over become one list of feature requests, ranked by how often they come up and tied to the customers who asked. Each request links to the words behind it.
Open source. macOS, Windows and Linux.
Feedback tracker
Here are this month’s customer emails, my notes and three call transcripts. Pull out every feature request, rank them by how many customers asked, and list who asked for each, with quotes.
Your Chief of Staff put a team on it
- Research
- Analyst
- Support
- Quality Gate
Feature requests, this month
- 43 requests, merged to 12
- #1: CSV export, 9 customers
- #2: team logins, 6 customers
- Every request has a quote and a name
DoneThe ranked list is ready in the Research project.
An example of the job. Your team works on your own work.
The team it puts on it.
Your Chief of Staff picks the specialists the job needs. Each one has its own role, instructions and engine.
Research
Reads everything and pulls out each request
Analyst
Merges duplicates, counts them and ranks the list
Support
Ties each request to the customers who asked
Quality Gate
Checks every request is backed by a real quote
How it runs.
- Step 1Bring the feedbackPaste emails and notes, or add transcripts and exports to a project. Murage does not join or record calls.
- Step 2One listRequests that mean the same thing are merged, and each is counted.
- Step 3Ranked and tied to customersThe list is ordered by how many customers asked, with who asked and a quote for each.
- Step 4You decideUse it to plan what to build. Nothing is sent to any customer.
What the team does, and what waits for you.
Waits for you
- Replying to any customer
- Messaging anyone new
Start from a ready-made team.
From Murage’s library. Import one, look inside, and give it your brief.
Skills the ready-made teams load.
What the library teams above bring with them. Skill Guard scans each one.
- Ticket triageSort incoming tickets by urgency and draft replies from your support material.
- Onboarding flowReview the steps from signup to a customer's first useful result.
- Churn preventionReview signs of account risk and prepare follow-up drafts.
- Onboarding PlanCreates a 30-60-90 day onboarding plan with milestones, activities, check-in schedules, and success criteria for new employee integration.
- Membership ManagerGuide to membership program management including tier design, benefits, onboarding, engagement strategies, renewal campaigns, communications and events.
- Process MappingProduces a SIPOC process map with suppliers, inputs, process steps, outputs, and customers for a defined business process.
What you need.
What it takes to run this job. Your AI provider bills you as usual.
- Murage and an AI engine (your existing Claude or ChatGPT plan, or an API key)
- Feedback you already have in emails, notes or transcripts. Murage does not join or record calls
Rather have it set up for you?
We build your first feedback tracker team with you, connect your tools and write your House Rules. Tell us what you need and we’ll quote before anything is booked.
Questions about feedback tracker.
Does it collect feedback by itself?
It works from what you give it: pasted or added emails, notes and transcripts. With Gmail connected through Flux Router credits or your own connected-apps key, it can read messages you point it at.
How is this different from interview synthesis?
Interview synthesis finds themes. This builds a ranked request list, with each request tied to named customers.
Feedback tracker: hand it to a team tonight.
Give your first job to Murage.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for