Your bots triage your Zendesk queue and draft replies in your voice. New bots start on Ask, so they check with you before they act in Zendesk, except on Hermes and other ACP engines.
Free app. Zendesk connects through Flux Router credits or your own connected-apps key. You sign in to Zendesk yourself.
Sort today's Zendesk tickets by urgency and draft replies for the simple ones.
You signed in to Zendesk once. Your Chief put a bot on it.
Search and read tickets and their commentsRead macros and viewsTag, update or add a private note to a ticketWaiting on you · Ask mode
Next step: reply to a customer in Zendesk. Go ahead?
“Asks first” means the bot checks with you before it does that, on Ask, the mode every new bot starts in. You can give a bot more freedom later. On Full access, a bot stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools, so these actions don’t ask first there.
Try this on day one: today’s queue, sorted and drafted
“Sort today's Zendesk tickets by urgency and draft replies for the simple ones.”
Free for Mac, Windows and Ubuntu. Pick the AI you already use; if it needs installing, Murage opens a one-line command for you.
Open connected apps and sign in to Zendesk once. It runs through Flux Router credits, or your own connected-apps key.
Tell your Chief of Staff what to do with Zendesk. New bots start on Ask, so they check with you before they act, except on Hermes and other ACP engines.
What a team adds here
Your team drafts from your own help articles and flags what they don’t cover, so the queue and the docs improve together.
Works across your apps
One brief can pull from Zendesk, your calendar, your CRM and the web. Zendesk AI is built for Zendesk.
Keeps notes on your business
Your bots keep notes on your customers, your tone and how you like things done, stored on your computer where you can open and edit them.
Runs on the AI you already pay for
Claude Code, Codex, Hermes, a model key or a local model. The Murage app is free; your AI provider bills you as usual.
Where they win: Zendesk AI is right there inside Zendesk, with nothing to set up. Zapier runs in the cloud whether your computer is on or not, while Murage runs while your computer is on. Use Zendesk AI or Zapier for quick one-offs and fixed recipes, and Murage for the work that needs judgment.
Already have Zaps? Your bots can run them. Add the Zapier MCP server and your bots use your Zaps as tools, and a Zap can start a Murage task through a local webhook (senders in the cloud need a tunnel to reach your computer).
Yes. Sign in to Zendesk once inside Murage, through Flux Router credits or your own connected-apps key, and your bots can search and read tickets and their comments.
Not while it’s on Ask, where every new bot starts: it checks with you before it acts in Zendesk. On Auto or Full access, replies in an existing conversation and routine edits go ahead, but a bot still stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. Only No limits turns that off. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools.
Zendesk AI helps inside Zendesk. Murage gives you a team that works across Zendesk and your other apps, keeps notes on your business, and runs on the AI you already pay for.
The Murage app is free. Zendesk connects through Flux Router credits, or your own connected-apps key if you have one. Your AI provider bills you as usual.
Zendesk, Zendesk AI, Zapier and the other product names and logos on this page are trademarks of their respective owners. Murage is not affiliated with or endorsed by them; the names and logos are used only to identify the apps and engines Murage works with.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for
