Try this on day one: this month’s top complaints
“What did Help Scout customers complain about most this month?”
- This month’s conversations, read in full
- Complaints grouped and ranked by how often they came up
- A saved reply idea for the top one
Integrations · Customer support
An AI team that works in Help Scout for you.
Your bots read Help Scout conversations and reports and help your team answer faster. New bots start on Ask, so they check with you before they act in Help Scout, except on Hermes and other ACP engines.
Free app. Help Scout connects through Flux Router credits or your own connected-apps key. You sign in to Help Scout yourself.
What did Help Scout customers complain about most this month?
You signed in to Help Scout once. Your Chief put a bot on it.
List and read conversations and threads- Read saved replies and reports
- Tag a conversation and add a note
Waiting on you · Ask mode
Next step: delete a conversation in Help Scout. Go ahead?
What your bots can do in Help Scout.
- List and read conversations and threads
- Read saved replies and reports
- Tag a conversation and add a note
- Delete a conversation (asks first)
“Asks first” means the bot checks with you before it does that, on Ask, the mode every new bot starts in. You can give a bot more freedom later. On Full access, a bot stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools, so these actions don’t ask first there.
Jobs your team does with Help Scout.
- Support queueRoutine replies drafted. Urgent tickets brought to you.“Go through the support inbox every morning at 7. Draft answers from our help docs, flag anything angry or urgent, and send nothing.”See how it runs
- Weekly reportThe Friday update, written before you ask.“Every Friday at 3, draft the weekly update: what shipped, what moved, what is stuck, and what we need. Keep it under 300 words.”See the job in detail
Ready-made teams that use Help Scout.
How to connect it.
- 1
Download Murage
Free for Mac, Windows and Ubuntu. Pick the AI you already use; if it needs installing, Murage opens a one-line command for you.
- 2
Connect Help Scout
Open connected apps and sign in to Help Scout once. It runs through Flux Router credits, or your own connected-apps key.
- 3
Give a brief
Tell your Chief of Staff what to do with Help Scout. New bots start on Ask, so they check with you before they act, except on Hermes and other ACP engines.
Where Murage fits next to Zapier.
What a team adds here
Your team drafts from your own help articles and flags what they don’t cover, so the queue and the docs improve together.
Works across your apps
One brief can pull from Help Scout, your calendar, your CRM and the web, then hand you one answer.
Keeps notes on your business
Your bots keep notes on your customers, your tone and how you like things done, stored on your computer where you can open and edit them.
Runs on the AI you already pay for
Claude Code, Codex, Hermes, a model key or a local model. The Murage app is free; your AI provider bills you as usual.
Where they win: Zapier runs in the cloud whether your computer is on or not, while Murage runs while your computer is on. Use Zapier for quick one-offs and fixed recipes, and Murage for the work that needs judgment.
Already have Zaps? Your bots can run them. Add the Zapier MCP server and your bots use your Zaps as tools, and a Zap can start a Murage task through a local webhook (senders in the cloud need a tunnel to reach your computer).
Questions about Murage and Help Scout.
Can Murage connect to Help Scout?
Yes. Sign in to Help Scout once inside Murage, through Flux Router credits or your own connected-apps key, and your bots can list and read conversations and threads.
Will it change or send anything in Help Scout without asking?
Not while it’s on Ask, where every new bot starts: it checks with you before it acts in Help Scout. On Auto or Full access, replies in an existing conversation and routine edits go ahead, but a bot still stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. Only No limits turns that off. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools.
What does it cost?
The Murage app is free. Help Scout connects through Flux Router credits, or your own connected-apps key if you have one. Your AI provider bills you as usual.
Help Scout, Zapier and the other product names and logos on this page are trademarks of their respective owners. Murage is not affiliated with or endorsed by them; the names and logos are used only to identify the apps and engines Murage works with.
Give your first job to Murage.
Download the free app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for