Try this on day one: review support tags and templates
“Show our report tags and list the response templates available to the support team.”
- Report tag list
- Available response templates
Integrations · Customer support
An AI team that works in Re:amaze for you.
Your bots retrieve Re:amaze report tags and response templates so you can review how support work is organized. New bots start on Ask, so they check with you before they act in Re:amaze, except on Hermes and other ACP engines.
Re:amaze connects through Flux Router credits or your own connected-apps key. You sign in to Re:amaze yourself.
Show our report tags and list the response templates available to the support team.
You signed in to Re:amaze once. Your Chief put a bot on it.
- Look up conversations and their messages
- Find a contact by email
- Read response templates and help articles
What your bots can do in Re:amaze.
- Look up conversations and their messages
- Find a contact by email
- Read response templates and help articles
- Pull the staff performance report
“Asks first” means the bot checks with you before it does that, on Ask, the mode every new bot starts in. You can give a bot more freedom later. On Full access, a bot stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools, so these actions don’t ask first there.
About Re:amaze.
Re:amaze is a multi-channel customer support platform. It offers live chat, email, social messaging and automated workflows in one place. Online stores and small support teams use it to answer customers.
More jobs to hand your team in Re:amaze.
Summarize recent conversations
“List our recent conversations and tell me the top three things customers are asking about.”
- The conversations reviewed
- The top themes with examples
- A report saved on your computer
Prepare a reply to a customer
“Look up this customer by email, read their recent messages and draft a reply in Gmail.”
- The customer's contact and recent messages
- A draft reply in Gmail, nothing sent
Review staff performance
“Get the staff performance report and write a short summary.”
- Key figures from the report
- A summary saved on your computer
Tips for good results in Re:amaze.
- Ask for a set time period so the results stay focused.
- Read drafts before sending anything.
- Use the response templates as a starting point for tone.
No ready-made team yet? Ask for one.
Tell your Chief of Staff what you want done in Re:amaze, in plain words. It builds a team for the job, starting from the closest one in the library, and shows you who is on it before anyone starts.
How to connect it.
- 1
Download Murage
For Mac, Windows and Linux. Pick the AI you already use; if it needs installing, Murage opens a one-line command for you.
- 2
Connect Re:amaze
Open connected apps and sign in to Re:amaze once. It runs through Flux Router credits, or your own connected-apps key.
- 3
Give a brief
Tell your Chief of Staff what to do with Re:amaze. New bots start on Ask, so they check with you before they act, except on Hermes and other ACP engines.
What a Murage team adds in Re:amaze.
What a team adds here
Your team reads the conversations and reports, summarizes what customers are asking, and drafts replies for you to approve.
Works across your apps
One brief can pull from Re:amaze, your calendar, your CRM and the web, then hand you one answer.
Keeps notes on your business
Your bots keep notes on your customers, your tone and how you like things done, stored on your computer where you can open and edit them.
Runs on the AI you already pay for
Fuigo (built in), Claude Code, Codex, Hermes, a model key or a local model. Your AI provider bills you as usual.
Questions about Murage and Re:amaze.
Can it reply to customers inside Re:amaze?
No. Your bots read conversations and can draft an email in Gmail. You send it.
Can it read my help articles?
Yes. It can list your articles.
Can Murage connect to Re:amaze?
Yes. Sign in to Re:amaze once inside Murage, through Flux Router credits or your own connected-apps key, and your bots can look up conversations and their messages.
Will it change or send anything in Re:amaze without asking?
Not while it’s on Ask, where every new bot starts: it checks with you before it acts in Re:amaze. On Auto or Full access, replies in an existing conversation and routine edits go ahead, but a bot still stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. Only No limits turns that off. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools.
What does it cost?
Re:amaze connects through Flux Router credits, or your own connected-apps key if you have one. Your AI provider bills you as usual.
Not seeing what you need? Your bot can work with any public API or MCP server.
Re:amaze and the other product names and logos on this page are trademarks of their respective owners. Murage is not affiliated with or endorsed by them; the names and logos are used only to identify the apps and engines Murage works with.
Give your first job to Murage.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for