Try this on day one: group open tickets by customer
“List the open HaloPSA tickets and group them by customer.”
- Open tickets by customer
- Oldest ticket for each
Integrations · Customer support
An AI team that works in HaloPSA for you.
Your bots review tickets and the customers, sites and agents behind them in HaloPSA, and update them with your approval. New bots start on Ask, so they check with you before they act in HaloPSA, except on Hermes and other ACP engines.
HaloPSA connects through Flux Router credits or your own connected-apps key. You sign in to HaloPSA yourself.
List the open HaloPSA tickets and group them by customer.
You signed in to HaloPSA once. Your Chief put a bot on it.
- List and read tickets
- Look up customers, sites and agents
Waiting on you · Ask mode
Next step: create tickets in HaloPSA. Go ahead?
What your bots can do in HaloPSA.
- List and read tickets
- Look up customers, sites and agents
- Create tickets (asks first)
- Delete tickets (asks first)
“Asks first” means the bot checks with you before it does that, on Ask, the mode every new bot starts in. You can give a bot more freedom later. On Full access, a bot stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools, so these actions don’t ask first there.
No ready-made team yet? Ask for one.
Tell your Chief of Staff what you want done in HaloPSA, in plain words. It builds a team for the job, starting from the closest one in the library, and shows you who is on it before anyone starts.
How to connect it.
- 1
Download Murage
For Mac, Windows and Linux. Pick the AI you already use; if it needs installing, Murage opens a one-line command for you.
- 2
Connect HaloPSA
Open connected apps and sign in to HaloPSA once. It runs through Flux Router credits, or your own connected-apps key.
- 3
Give a brief
Tell your Chief of Staff what to do with HaloPSA. New bots start on Ask, so they check with you before they act, except on Hermes and other ACP engines.
What a Murage team adds in HaloPSA.
What a team adds here
Your team drafts from your own help articles and flags what they don’t cover, so the queue and the docs improve together.
Works across your apps
One brief can pull from HaloPSA, your calendar, your CRM and the web, then hand you one answer.
Keeps notes on your business
Your bots keep notes on your customers, your tone and how you like things done, stored on your computer where you can open and edit them.
Runs on the AI you already pay for
Fuigo (built in), Claude Code, Codex, Hermes, a model key or a local model. Your AI provider bills you as usual.
Questions about Murage and HaloPSA.
Can Murage connect to HaloPSA?
Yes. Sign in to HaloPSA once inside Murage, through Flux Router credits or your own connected-apps key, and your bots can list and read tickets.
Will it change or send anything in HaloPSA without asking?
Not while it’s on Ask, where every new bot starts: it checks with you before it acts in HaloPSA. On Auto or Full access, replies in an existing conversation and routine edits go ahead, but a bot still stops before messaging anyone new, posting publicly, paying, or deleting outside its folder, unless you have allowed it for that task. Only No limits turns that off. On Hermes and other ACP engines, Ask and the stop line cover only what the engine asks Murage about, and Hermes doesn’t ask before connected-app tools.
What does it cost?
HaloPSA connects through Flux Router credits, or your own connected-apps key if you have one. Your AI provider bills you as usual.
Not seeing what you need? Your bot can work with any public API or MCP server.
HaloPSA and the other product names and logos on this page are trademarks of their respective owners. Murage is not affiliated with or endorsed by them; the names and logos are used only to identify the apps and engines Murage works with.
Give your first job to Murage.
Download the app, connect the AI you already pay for, and tell your Chief of Staff what needs doing. Plan on about ten minutes from install to a working team.
No account needed · Runs on the AI plan you already pay for