Getting started · Episode 8 of 17
3:03
Tell every bot who you are, once. Write the rules of your business in plain words, once. Then hand Ember a couple who want a bargain and watch it hold the line.
They wanted twenty percent off. Ember said no, kindly, and offered a smaller package. One rule did that. Every bot in Murage works for you. But how do they know who you are, and how you like things done? Today, Maya tells them once. Who she is, and the rules of her business. Then we test it, with a couple who want a bargain. Let's make it hers. Step one: About me. Open Settings. This is a short profile of you. Murage starts it with what it already knows. Maya keeps it plain. Her name, her studio, and how she likes her replies. Short, warm, decisions first. Save. Every bot reads this when it's working for her. Step two: House rules. The rules every bot follows, written once, in your own words. Murage ships with sensible ones. A bot works for you. It tells the truth. And it never promises a price or a deal in your name. Maya adds her own section at the end. Prices in US dollars, from her price list. And never promise a discount, a deal, or a price match. Save. From the next reply, every bot reads these first. Chats, teams, channels, and routines. Step three: Bot defaults. This is where every new bot starts. How much effort a new bot puts in, and whether you see each tool it uses. That's the setup. Now let's test it. Step four: prove it. A brand new task, so nothing carries over. Dana and Luis want a date next August. They've converted Maya's price into euros, and they'd like a price match, or twenty percent off if they book today. Draft only. Nothing goes out without Maya's yes. Ember even checks that the date really is a Saturday. Allow once. And here's the draft. The price comes back in US dollars, straight from her price list. Not euros. No discount for booking today. No price match. Ember says it kindly, and explains what the price includes. And it offers a smaller collection that might fit their budget. Exactly how Maya would handle it. That's how you make it yours. Tell every bot who you are in About me. Write the rules of your business once, in House rules. Then test it with a tricky customer, and watch it hold the line. Write the one rule you keep repeating tonight, and you'll never have to say it again. Write who you are and the rules you keep repeating, once, and every bot holds your line, even with a bargain-hunter. Write one rule tonight. Download it free at murage.ai.